Getting Started
Q) Is Premiere Pro required to use Cutback?
→ Yes, Cutback is a plugin for Premiere Pro, so you need to have Premiere Pro. We are considering support for other programs like Final Cut Pro or developing a standalone program.
Q) Which version of Premiere Pro is supported?
→ Cutback supports Premiere Pro 2023 and later versions. Some features may not work in beta versions.
Q) I've installed it, but the [Extension] menu is not activated.
→ After installation, please restart Premiere and select a project to work on in Premiere Pro. The menu should then be activated.
Q) Are all the photos and videos searched in the Cutback browser free from copyright issues?
→ Please refer to the https://page.cutback.video/en/stock-license page for information.
Pricing Plan
Q) Are there any limits on the time for subtitle recognition, remove silence, or the number of photos that can be edited?
→ No, you can use these features without limits. However, if you misuse it for purposes other than video editing, you may face restrictions according to our terms of service.
Troubleshooting
Q) I'm seeing a white screen with the message "ERR_NETWORK_ACCESS_DENIED” or “ERR_CONNECTION_TIMED_OUT”
→ If you have a firewall or antivirus running, please add Cutback and the https://static.cutback.video domain as exceptions, or try disabling them temporarily. If the issue persists, please contact our customer service through chat.
Q) When adding subtitles or removing gaps, I get an error: "A low-level exception occurred in: Waveform audio".
→ This happens when Premiere fails to render the audio file, which Cutback needs for subtitle or gap recognition. Try removing any effects on the audio track. If it still doesn't work, go to Cutback's home screen, then [Settings] > [Subtitles] > [Audio Extraction Format] and change it to AAC, then try again.
Q) When transcribing or removing silences, the audio stucks at 0%
→ Delete all effects applied on audio clips and try again.
Usage
Q) How can I change the language?
→ You can change the language by clicking [Settings] at the bottom of the home screen.
Q) I added subtitles for different speakers, but in Premiere Pro, I can only activate one caption track at a time.
→ You can upgrade the caption tracks to graphic subtitles. (See the next Q&A)
Q) I want to add subtitles as graphic captions instead of Premiere Pro caption tracks.
→ First, add the subtitles as Premiere Pro captions using Cutback. Then in Premiere Pro, drag the desired subtitles. After that, use the [Graphics and Titles] > [Upgrade Caption to Graphics] feature in the Premiere Pro menu to convert them to graphic captions.
Q) How do I mark in and out points?
→ On the sequence timeline, click the start point and press the 'i' key, then click the end point and press the 'o' key to mark them.
Q) I want to keep some gaps instead of deleting all of them.
→ When removing gaps, use the "separate" option instead of "delete". This will move clips detected as gaps to another track. You can then select the gaps you want to remove and use the alt+del (Windows) or opt+del (Mac) shortcut to delete them and ripple the timeline.